Complaints Team Leader

Title: Complaints Team Leader
Pay: £30 per hour (Via Umbrella - All inclusive)
Location: Birmingham (Central location - Plenty of transport options)
Hours: Mon - Fri (9-5)
Working Pattern: Fully onsite for the first 4–6 weeks, then hybrid

CCP are recruiting for an experienced Complaints Team Leader to join a leading Housing Association in Birmingham on an initial 3-month temporary contract, with strong potential for extension or a permanent position for high performers.

Key Requirements:

• Proven experience leading a complaints team
• Essential experience managing Ombudsman complaints (preferably Housing Ombudsman)
• Strong performance management and coaching skills
• Ability to quickly build relationships and motivate a new team
• Experience improving service standards and driving team performance

The Role:
You'll lead a busy complaints function, ensuring Ombudsman and customer complaints are handled effectively, on time, and to a high standard. This is a hands-on leadership role where you'll coach your team, manage performance, and drive continuous improvement.

What's on Offer:

• £30 per hour
• Immediate start
• Hybrid after initial settling in period (4-6 weeks)
• Initial 3-month contract
• Potential for extension or a permanent role
• Opportunity to join a respected Housing Association and make a real impact

This role is being managed by Dan Bryant at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 72 hours.